At SajiloBazar, we strive to ensure a smooth and satisfying shopping experience. However, if you are not fully satisfied with your purchase, our Return Policy allows you to request a return or replacement under the conditions outlined below.

1. Eligibility for Returns

Products can be returned or exchanged if they meet the following conditions:

• The return request is made within [Insert Days, e.g., 7 days] of receiving the product.
• The product is unused, unwashed, and in its original packaging with all tags, labels, and accessories intact.
• The product is in the same condition as delivered, without any damage or alteration.

2. Non-Returnable Products

Certain products cannot be returned. These include:

• Perishable goods such as food, groceries, and flowers.
• Personal hygiene products like undergarments, cosmetics, and toiletries.
• Products sold as part of clearance sales, "final sale," or items marked as non-returnable in the product description.
• Customized, personalized, or made-to-order items.

3. Return Process

To initiate a return, follow these steps:

1. Log in to your SajiloBazar account and navigate to your order history.
2. Select the product you wish to return and click on the "Return" or "Replace" button.
3. Fill out the return form, providing the reason for the return and any other relevant details.
4. Our team will review your request and confirm the return or replacement eligibility.

Once the return is confirmed, you will receive instructions on how to return the product. Please ensure that the product is securely packaged for return shipping.

4. Return Shipping

• For products that are damaged, defective, or incorrect, return shipping is free, and we will arrange for a courier to pick up the item from your location.
• If you are returning a product due to personal reasons (e.g., change of mind), you will be responsible for the return shipping costs.

5. Refunds and Replacements

• Refunds: Once we receive the returned item and verify its condition, we will process your refund within [Insert Days, e.g., 5-7 business days]. Refunds will be issued to the original payment method used during the purchase.

• Replacements: If you request a replacement, we will ship the new item to you after receiving the returned product. Replacements are subject to product availability.

6. Damaged or Defective Products

If you receive a damaged or defective product, please notify us immediately by contacting our customer service at [Insert Contact Information]. You must provide photo evidence of the damage or defect. We will arrange for a free return and either offer a replacement or a full refund, depending on your preference.

7. Late or Missing Refunds

If you haven’t received a refund after the stated time frame:

• Check your bank account or payment method again.
• Contact your bank or payment provider, as it may take some time before the refund is posted.

If you’ve followed these steps and still haven’t received your refund, please contact us at [Insert Contact Email or Phone Number].

8. Contact Us

If you have any questions or concerns regarding this Return Policy, feel free to contact our customer support team:

Z1 Technology
SajiloBazar

Siddharthanagar-12, Bhairahwa, Lumbini, Nepal
Email: contact@sajilobazar.com
Phone: 071590132, 9857050123